Privacy Policy

Last Updated: January 2025

Key Point: Wizard Concrete & Tiling respects your privacy and is committed to protecting your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

Contact details: Name, address, email, phone number
Project information: Property details, project specifications, photos
Financial information: Payment details, credit history (for commercial clients)
Identification: Driver's license or other ID (for credit applications)

1.2 Automatic Collection

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website (if applicable)
Cookies data (see section 5 below)

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To provide quotes and deliver our concrete and tiling services
To process payments and manage accounts
To communicate about your project and provide updates
To improve our services and customer experience
For internal record keeping and administrative purposes
To comply with legal and regulatory requirements
For direct marketing (only with your explicit consent)

3. Disclosure of Information

We may disclose your personal information to:

Service providers: Subcontractors, suppliers, or tradespeople necessary to complete your project
Financial institutions: For payment processing
Government agencies: Where required by law (e.g., building regulations)
Professional advisors: Accountants, lawyers, or other consultants

We will never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures including:

Secure servers and encrypted storage
Restricted access to personal information
Regular security audits
Secure destruction of outdated records

Despite these measures, no data transmission over the internet can be guaranteed as completely secure.

5. Cookies and Tracking

Our website uses cookies to:

Remember your preferences
Analyze website traffic
Improve user experience

You can disable cookies through your browser settings, but this may affect website functionality.

6. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Opt-out of direct marketing communications
Make a complaint about our handling of your information

To exercise these rights, please contact our Privacy Officer at privacy@wizardconcreteandtiling.com.au.

7. Retention of Information

We retain personal information for:

Active clients: Duration of project plus 7 years for warranty and tax purposes
Prospective clients: 2 years unless requested to delete
Financial records: 7 years as required by law

8. Changes to This Policy

We may update this policy periodically. The current version will always be available on our website. Significant changes will be communicated to existing clients.

9. Complaints

If you believe we have breached Australian privacy laws, you may:

Contact our Privacy Officer to resolve the issue
If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Contact Us

For privacy-related inquiries:

Privacy Officer
Wizard Concrete & Tiling
5/13-15 Harvard Way, Canning Vale WA 6155
Phone: +61 448 539 581
Email: privacy@wizardconcreteandtiling.com.au

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